There are numerous characteristics that set Furniture Command Center (FCC) apart from the competition. Impressive customer service and fair refund policies are just a couple of them. We strive to be as transparent as possible so that there are never any surprises.
This is a one-time fee charged for new dealerships when creating, provisioning, and setting up the FCC environment. This fee is not refundable.
Monthly Service Fee
This is a monthly fee based on the number of users in your environment. This is refundable as specified below.
Custom Software Development Fee
This is a rare fee, charged when a dealership would like to contract FCC to develop customized, dealership-specific functionality. Typically, dealership requests go into our general FCC software development roadmap and are released during our monthly release cycles without charge to the dealership. However, there are some circumstances when a dealership may want specific functionality outside of this roadmap. For example, a dealership may want FCC to integrate with another custom software package within the dealership. When these situations arise, the dealership can request a custom software development effort. The fee is variable and based on the actual cost of development. This fee is only charged when the development effort is completely finished and is refunded if the task is not completely successfully.
FCC wants to ensure that your usage of our application is satisfying and successful. If that's not the case, then we don't think you should pay for it. There are several, non-exhaustive reasons we'll refund your fees:
1: You tried FCC for several months but decided that the application wasn't for you. We'll refund all of your monthly service fees (up to six months).
2: After six months of usage, if you ever decide to leave FCC, we'll refund any monthly service fee during the current month.
3: If you downsize your dealership users but forget to remove their user accounts from FCC, we'll gladly go "back in time" and refund those specific users' service fees from the point they discontinued access.
We'll review all situations on a case-by-case basis, but our general rule is this: you should be happy with FCC. If you aren't, we'll do our best to make it right or give you back your money.