The cost of FCC is $95 per user, per month. At the start of each month, FCC will invoice the dealership for any active user accounts that logged in to FCC in the previous month. Inactive, locked or disabled users are not billed.

FCC invoices at the start of each month. We prefer ACH payments (we can pull from our side, or you can push from yours). We can also accept credit cards or physical checks for a surcharge. You can manage your payment options at any time under Admin -> Dealership Settings.

No contracts. No minimum committments. It’s just that simple.

We hate price increases just like you do! We work hard to limit pricing changes to once every four or five years. We aren't always perfect at this, but you should expect multiple years between pricing increases.

FCC is so customizable and tailored to each dealership, that it's basically impossible to create a user manual. How we solve this issue, though, is to have short 3-7 minute videos on every major feature, and offer unlimited, on demand training without charge.

We offer online training with a live support team member.

We have an awesome support team that can be reached between 8:00 AM - 8:00 PM, Monday through Friday. You can reach us by email, phone, Slack, Teams, or text message. Whatever works for your team!

FCC's employees are entirely virtual! However, all our team members are USA citizens based in USA full time. Our corporate headquarters is just outside of Washington DC in Northern Virginia. Our primary data center is located in Washington State.

FCC is a fully managed web-based system. We handle everything for you, including updates, patches, security, storage, etc. Everything happens behind the scenes without you having to do anything. No longer will you "fall behind" on older versions. This includes both the FCC software and electronic manufacturer catalog data.

There are no storage limits on data stored in FCC. This includes form data (information you add into FCC like line items, shipping dates, etc), and attachments (acknowledgements, BOMs, drawings, etc) uploaded into FCC. All this information is stored in our data center and backed up to two different locations in Amazon AWS. All the data is stored encrypted.

As our SLA states, all the software and infrastructure belong to FCC, but your data is just that, yours! If you ever decide to leave FCC, or need your data migrated out of our system, we will work with your new provider or IT team to ensure your data is exported in a format they can use.

Unfortunately, yes. All web applications are subject to outages, both planned and unplanned. You can check our status page and our SLA page for any current outages and our historical uptime over the years. We average around 99.9+ uptime, meaning that we have about 2 hours of downtime a year (includes both planned and unplanned outages). We realize that even 5 minutes of downtime can be a pain point. As a result, we have a 24/7 staffed data center team that responds to all issues that might arise.

FCC maintains a backup and restore policy that ensures redundant copies are encrypted and stored in multiple physical locations. The ensures that in the event of a catastrophic event, we never lose more than 3 hours of data.

Ransomware has become the latest bane of IT infrastructure. We secure our data and web infrastructure to the latest best practices with ransomware protection in mind. These include deploying specific anti-ransomware software, physically separating backup locations, and routinely validating access controls.

Instead of an in-house general ledger, we connect to popular accounting packages such as QuickBooks (Desktop and Online), NetSuite, Sage Intacct, DDMS and Microsoft AX/Dynamics.

We update FCC all of the time! Bug fixes are usually deployed right after they are found. Otherwise, we generally release an update once a month. Over 80% of those updates are typically dealerships specific requests based on feedback. As with everything with FCC, all of these updates and changes are automatically managed for you.

We absolutely love dealership requests. We thrive on it. In fact, you might get sick of us asking you for it! Why? Because we view FCC as a living, breathing product that needs to continually evolve. The only way for that to happen is for us to know issues, opportunities, challenges, and ideas from users in the trenches!

Yes. FCC does not have any drawing components to it. But we pick up the process as you export the BOM/SIF/XML from those tools and import into FCC. You can do all of your pricing, discounting, ordering, etc directly in FCC.

We license all of our electronic catalogs from Configura. We also update them behind the scenes for you.

We can electronically order with any manufacturer that supports it. We can send PO information and receive electronic acknowledgements in almost any required format.

First and foremost, we consider ourselves a service company – not a technology one. Of course, FCC contains awesome technology, but more importantly, it's delivered as a fully managed and customizable service. In real life, that means that we interact with each dealership in a much closer and integrated way. Instead of just sending you some software and reaching out again at renewal time, we want to be engaged with each dealership constantly. That might involve setting up cross dealership tiger teams to develop new features. It might mean having FCC staff sit in on all hands or sales meetings to hear more about what you are trying to accomplish. We've done those things and much more. We've even had team members sit in on new hire interviews, executive strategy meetings, and the like. The difference is that we work together as an integrated team so that FCC is woven into the dealership.

We were once at an annual dealership award ceremony and for the award for the best technology partner ... we lost. The owner had this to say – "We picked someone new this year, because we decided that we can't just give it to FCC every year!" FCC continues to grow and evolve every month. This might be a rash of changes to manage tariff changes in 2021, fuel surcharges and wild backorders of 2022, manufacturer consolidations in 2023, and whatever new thing happens next. As a fully managed service, we are able to adapt quickly to better position for each dealership. FCC is a living, breathing service that is constantly evolving.

We started in 2009, and almost every dealership that started with us remains. Unfortunately, it’s not 100%! In one or two, the dealership went out of business. In one instance, FCC was not the right fit. In a few others, the dealership was bought out by another dealership that already had a dealership operating system. Fortunately for us, most of those eventually came back to FCC anyways! So, while our retention rate is not 100% (boo), it’s by far the highest in the industry. From the very first demo, you'll see why!